| Increased a lot (%) | Increased a little (%) | Stayed the same (%) | Decreased a little (%) | Decreased a lot (%) | Don't know (%) |
---|---|---|---|---|---|---|
What has happened to the number of verbal complaints received at the practice regarding the appointment system? | 11 (3) | 69 (17) | 179 (45) | 71 (18) | 65 (17) | 1(0.2) |
What has happened to the level of aggression directed at receptionists if patients don't get the appointment they want when they want it? | 21 (5) | 79 (20) | 187 (47) | 58 (15) | 49 (13) | 2 (0.5) |