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Table 2 Level of satisfaction of clients of ART clinic in the public hospitals of Addis Ababa, December, 2010 (n = 406)

From: Patients satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals, Addis Ababa, Ethiopia

 

Level of Satisfaction

Variables

Number

%

Privacy during blood drawing

362

89.2

Cleanliness of blood drawing area

386

95.6

Respect and courtesy

382

94.1

Ability of Person drawing blood to put client at ease

382

94.1

Comfort of chairs

361

88.9

Completeness of information on how and when to receive lab result

376

92.6

Ability of the person drawing blood to answer question

391

96.3

Latrine accessibility and availability

262

64.5

Latrine cleanness and comfort

257

63.5

Cleanness and comfort of waiting area

363

89.4

Confidentiality measure

399

98.3

Overall service satisfaction *

347

85.5

  1. * Based on this formula (Total highest score-total lowest score)/2} + Total lowest score), satisfaction level threshold was set at the score > 33.