Level of Satisfaction | ||
---|---|---|
Variables | Number | % |
Privacy during blood drawing | 362 | 89.2 |
Cleanliness of blood drawing area | 386 | 95.6 |
Respect and courtesy | 382 | 94.1 |
Ability of Person drawing blood to put client at ease | 382 | 94.1 |
Comfort of chairs | 361 | 88.9 |
Completeness of information on how and when to receive lab result | 376 | 92.6 |
Ability of the person drawing blood to answer question | 391 | 96.3 |
Latrine accessibility and availability | 262 | 64.5 |
Latrine cleanness and comfort | 257 | 63.5 |
Cleanness and comfort of waiting area | 363 | 89.4 |
Confidentiality measure | 399 | 98.3 |
Overall service satisfaction * | 347 | 85.5 |