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Table 3 Relationship between level of Patients’ satisfaction with independent variable (n = 406)

From: Patients satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals, Addis Ababa, Ethiopia

Variables

Satisfied (n)

Not Satisfied (n)

X 2

df

P value

Gender

     

Male

127

24

0.072

1

 

Female

217

38

  

0.788

Age Group

     

18–27

42

4

   

28–37

163

40

   

38–47

83

14

8.10

3

 

48–57

56

4

  

0.04

Educational status

     

Illiterate

34

2

   

Read and write

36

6

3.16

4

 

Primary school(1–8)

62

11

  

0.531

Secondary school completed

173

35

   

Collage

39

8

   

Marital status

     

Single

91

19

   

Married

130

21

1.08

3

 

Divorced

55

8

  

0.780

Widowed

68

14

   

Occupation

     

Unemployed

178

33

   

Employee

166

29

0.046

1

 

Income class

    

0.891

Less than 150

85

13

   

150–499

64

7

5.23

3

 

500–1000

118

23

  

0.155

over 1000

37

12

   

Availability of place in blood drawing

Yes

71

3

   

No

272

59

8.84

1

 

Information provision about bruise

0.00

Yes

180

20

   

No

164

42

7.68

1

 

Availability of lab tests

0.00

Yes some only

109

27

   

Yes all

233

35

12.9

1

 

Waiting time to get blood drawing service

0.00

<30 minutes

253

15

   

½–1 hour

36

10

   

1–2hours

31

22

65.28

3

 

>2 hrs

24

15

  

0.00

No of Needle stick attempt

One veni puncture

268

46

   

Two veni puncture

65

11

3.28

2

 

Three veni puncture

11

5

  

0.19

Waiting time to get lab result

<1 hours

74

7

   

1–2 hour

27

10

18.2

2

 

>2 hours

243

45

  

0.00