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Table 3 Rate of patientssatisfaction by different measuring item of laboratory services at selected study hospitals at eastern part of Ethiopia, 2010

From: Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

Variable Poor Fair Good Very good Excellent Neutral Mean rating Satisfied percentage
  No(%) No(%) No(%) No(%) No(%)    
Willingness to conduct laboratory investigation 3(0.7) 7(1.6) 59(13.8) 224(52.5) 134(31.4) 1 4.12 ± 0.75 97.2
Location of the laboratory in the hospital 28(6.6) 19(4.5) 7818.4) 227(53.5) 72 (17) 5 3.70 ± 1.02 88.2
Cleanness and attractiveness of the laboratory room 8(1.9) 11(2.6) 100(23.9) 201(48.1) 98(23.4) 9 3.89 ± 0.86 95.5
Availability of laboratory staff on working hours 6(1.4) 6(1.4) 51(12.1) 167(39.5) 193(45.6) 3 4.27 ± 0.83 97.2
courtesy of laboratory staff 12(2.8) 17(4.0) 77(18.2) 233(55.2) 83(19.7) 5 3.85 ± 0.88 93.1
Conduct of laboratory staff during specimen collection like blood 11(3.2) 14(4.1) 68(20.1) 198(58.4) 48(14.2) 86 3.76 ± 0.86 92.6
Information given during specimen collection outside the laboratory room 129(34.0) 31(8.2) 70(18.5) 133(35.1) 16(4.2) 49 2.67 ± 1.36 57.8
Location of latrine to collect specimens 70(19.3) 30(8.3) 77(21.2) 170(46.8) 16(4.4) 66 3.09 ± 1.22 72.5
Cleanness of latrine to collect specimens 146(40.0) 43(11.8) 46(12.6) 116(31.8) 14(3.8) 63 2.48 ± 1.39 75.6
Length of time to take results back to physician 37(8.8) 48(11.4) 118(28.0) 151(35.9) 67(15.9) 8 3.39 ± 1.15 80.0
Perception about quality of laboratory results 10(2.4) 34(8.0) 94(22.2) 218(51.5) 67(15.8) 6 3.70 ± 0.91 89.6
Language of laboratory staff used to communicate 14(3.3) 17(4.0) 60(14.0) 176(41.0) 162(37.8) 0 4.06 ± 0.98 92.8
*General satisfaction by the hospital laboratory 15(3.6) 37(8.8) 132(31.5) 216(51.6) 19(4.5) 10 3.45 ± 0.85 87.6
  1. * It was calculated from single question.