Skip to main content

Table 4 Rate and percentage of satisfaction of clinical service providers by different measuring items of Laboratory services at selected hospitals in eastern part of Ethiopia, 2010

From: Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

Variable Poor Fair Good Very good Excellent Neutral Mean rating Satisfied percentage
  No(%) No(%) No(%) No(%) No(%)    
Availability of laboratory staff on working hours 1(2) 4(8) 19(38) 13(26) 13(26) 4 3.66 ± 1.02 90.0
Courtesy of laboratory staff 1(2) 8(16) 23 (46) 10(20.0) 8(16) 4 3.32 ± 1.00 82.0
Adequacy of test menu on laboratory request format 1(2.0) 5(10.0) 14(28.0) 20(40.0) 10(20.0) 4 3.66 ± 0.98 88.0
Critical value notification of the laboratory staff 8(16.3) 11(22.4) 11(22.5) 10(20.4) 9(18.4) 5 3.02 ± 1.36 61.2
Satisfaction by departmentalization of the hospital laboratory 1(2) 4(8.1) 17(34.7) 20(40.8) 7(14.2) 5 3.57 ± 0.91 89.8
Specimen collection of the laboratory staff 7(13.5) 3(5.7) 13(25.0) 19(36.5) 10(19.2) 4 3.42 ± 1.26 84.0
Courier service of the laboratory 4(8.1) 6(12.2) 20(40.8) 8(16.3) 11(22.4) 5 3.33 ± 1.10 79.6
Quality/reliability of laboratory test results 2(4.1) 8(16.3) 15(30.6) 20(40.8) 4(8.2) 5 3.33 ± 0.99 79.6
Reporting of complete test results 2(4.0) 10(20.0) 15(30.0) 20(40.0) 3(6.0) 4 3.27 ± 0.97 76.0
Laboratory staff in avoiding missing of laboratory results 2(3.9) 6(11.7) 25(49.1) 10(19.6) 8(16) 3 3.31 ± 1.00 84.3
Timely test results for HIV/AIDS patients care - 8(16.3) 8(16.3) 20(40.8) 13(26.5) 5 3.78 ± 1.03 83.7
Getting urgent results on time 1(2.0) 6(12.0) 9(18.0) 28(56.0) 6(12.0) 4 3.64 ± 0.92 86.0
STAT test results on time 2(4.0) 4(8.0) 14(28.0) 20(40.0) 10(20.0) 4 3.64 ± 1.03 88.0
*General satisfaction by the hospital laboratory 4(8.0) 6(12.0) 15(30.0) 10(20.0) 15(30.0) 4 3.49 ± 1.27 80.0
  1. * It was calculated from single question.