Table 2 Were ratings of care among obstetric patients affected by mode of delivery, location, patient health status and continuity of care?
From: Are women birthing in New South Wales hospitals satisfied with their care?
Dimension | Rating | Overall | Mode of delivery | Hospital location | Self rated health status | Perceived one doctor in charge of care | ||||
|---|---|---|---|---|---|---|---|---|---|---|
N = 5367 | Caesarean | Vaginal | Metropolitan | Rural | Poor/fair/good | Very good/excellent | One doctor | >1 doctor‡ | ||
N = 1572 | N = 3795 | N = 3368 | N = 1999 | N = 1045 | N = 4281 | N = 2638 | N = 1939 | |||
(col %) | (col %) | N (col %) | N (col %) | N (col %) | N (col %) | N (col %) | N (col %) | N (col %) | ||
Rating of hospital during stay | Positive | 74.8 | 72.8 | 75.5 | 76.0* | 71.3 | 63.7† | 77.9 | 78.0† | 71.7 |
Negative | 24.3 | 26.6 | 23.6 | 23.0 | 27.5 | 34.8 | 21.3 | 21.3 | 27.3 | |
Missing | 1.0 | 1.1 | 0.9 | 0.9 | 1.1 | 1.6 | 0.8 | 0.7 | 1.0 | |
Would recommend this hospital to friends and family | Positive | 58.4 | 57.4 | 58.7 | 60.4† | 53.1 | 46.7† | 61.6 | 62.8† | 54.3 |
Negative | 46.7 | 41.6 | 40.3 | 38.7 | 45.7 | 51.9 | 37.6 | 36.5 | 44.7 | |
Missing | 1.0 | 1.0 | 0.9 | 0.9 | 1.2 | 1.5 | 0.8 | 0.7 | 1.0 | |
Rating of care received in hospital | Very good/excellent | 64.7 | 63.6† | 65.1 | 63.4* | 68.1 | 46.2† | 69.8 | 70.0† | 60.1 |
Poor/fair/good | 34.3 | 35.4 | 33.9 | 35.6 | 31.1 | 51.9 | 29.5 | 29.3 | 38.8 | |
Missing | 1.0 | 1.0 | 1.0 | 1.0 | 0.8 | 1.9 | 0.7 | 0.7 | 1.1 | |
Rating how well the doctors and nurses worked together | Very good/excellent | 60.3 | 58.6 | 61.0 | 58.0† | 66.1 | 42.3† | 65.4 | 67.6† | 54.0 |
Poor/fair/good | 38.5 | 40.1 | 37.9 | 40.6 | 32.9 | 55.4 | 33.7 | 31.6 | 44.6 | |
Missing | 1.2 | 1.3 | 1.2 | 1.3 | 0.9 | 2.3 | 0.9 | 0.8 | 1.4 | |
Rating of courtesy of doctors | Very good/excellent | 63.8 | 69.0† | 61.7 | 61.1† | 70.7 | 47.7† | 68.5 | 76.7† | 53.1 |
Poor/fair/good | 33.7 | 29.0 | 35.5 | 36.1 | 27.4 | 47.8 | 29.6 | 22.1 | 43.6 | |
Missing | 2.5 | 2.0 | 2.7 | 2.8 | 1.8 | 4.5 | 1.9 | 1.1 | 3.2 | |
Rating of courtesy of nurses | Very good/excellent | 68.7 | 67.0† | 69.4 | 66.9† | 73.5 | 53.1† | 73.0 | 72.4† | 64.6 |
Poor/fair/good | 29.6 | 31.2 | 29.0 | 31.3 | 25.2 | 43.9 | 25.7 | 26.4 | 33.6 | |
Missing | 1.7 | 1.8 | 1.6 | 1.8 | 1.3 | 3.0 | 1.3 | 1.3 | 1.8 | |
Felt care provider had a full understanding of condition and treatment | Positive | 65.4 | 64.2 | 65.9 | 63.3† | 71.0 | 52.1† | 69.0 | 74.4† | 59.8 |
Negative | 33.1 | 34.3 | 32.6 | 35.1 | 27.8 | 45.5 | 29.8 | 24.7 | 38.5 | |
Missing | 1.5 | 1.6 | 1.5 | 1.6 | 1.1 | 2.5 | 1.2 | 0.9 | 1.7 | |
Different messages from doctors and nurses | Positive | 52.4 | 46.1† | 54.9 | 52.5 | 52.1 | 45.6† | 54.3 | 55.9† | 48.7 |
Negative | 46.6 | 52.7 | 44.3 | 46.5 | 46.9 | 53.1 | 44.8 | 43.5 | 50.5 | |
Missing | 1.0 | 1.2 | 0.9 | 1.0 | 1.0 | 1.3 | 0.9 | 0.6 | 0.8 | |
Understandable answers from doctor | Positive | 57.5 | 64.3† | 54.6 | 55.4† | 62.8 | 52.6* | 58.9 | 74.1† | 43.6 |
Negative | 30.0 | 26.1 | 31.7 | 31.2 | 27.0 | 32.6 | 29.3 | 20.6 | 39.3 | |
Missing/did not have questions | 12.5 | 9.6 | 13.7 | 13.4 | 10.2 | 14.8 | 11.9 | 5.3 | 17.2 | |
Understandable answers from nurse | Positive | 63.6 | 62.0 | 64.2 | 63.3 | 64.3 | 55.3† | 66.0 | 67.1† | 59.7 |
Negative | 34.4 | 35.8 | 33.9 | 34.7 | 33.7 | 41.9 | 32.3 | 31.4 | 38.1 | |
Missing/did not have questions | 2.0 | 2.1 | 1.9 | 2.0 | 1.9 | 2.8 | 1.8 | 1.6 | 2.2 | |
Enough information about feeding baby | Positive | 62.1 | 60.9 | 62.5 | 62.6 | 60.7 | 56.0* | 63.7 | 65.2† | 58.6 |
Negative | 37.1 | 38.2 | 36.6 | 36.6 | 38.4 | 43.0 | 35.5 | 34.1 | 40.5 | |
Missing | 0.8 | 0.9 | 0.8 | 0.8 | 0.9 | 1.1 | 0.8 | 0.7 | 0.9 | |
Enough information about caring for baby | Positive | 59.1 | 59.5 | 59.0 | 58.3 | 61.2 | 53.2* | 60.6 | 64.8† | 54.3 |
Negative | 40.2 | 39.8 | 40.3 | 40.9 | 38.2 | 45.9 | 38.7 | 34.7 | 45.0 | |
Missing | 0.7 | 0.7 | 0.7 | 0.7 | 0.7 | 0.9 | 0.7 | 0.5 | 0.8 | |