Service characteristics | Level of responsea and client satisfactiona | |||||
---|---|---|---|---|---|---|
Not applicableb, n (%) | Fully satisfied, n (%) | Lowc, n (%) | Moderated, n (%) | Highe, n (%) | Total n (%) | |
Counseling services | 59 (15.4) | 171 (44.5) | 90 (23.4) | 41 (10.7) | 23 (6.0) | 384 (100) |
Service brochure and benefit | 210 (54.7) | 21 (5.5) | 135 (35.2) | 17 (4.4) | 1 (0.3) | 384 (100) |
Books and videos library | 236 (61.5) | 15 (3.9) | 112 (29.2) | 16 (4.2) | 5 (1.3) | 384 (100) |
Relaxation class | 179 (46.6) | 30 (7.8) | 151 (39.3) | 19 (4.9) | 5 (1.3) | 384 (100) |
Drop counseling and support service | 49 (12.8) | 164 (42.7) | 110 (28.6) | 42 (10.9) | 19 (4.9) | 384 (100) |
24 h telephone support and cancer advisory | 228 (59.4) | 31 (8.1) | 117 (30.5) | 8 (2.1) | 0 | 384 (100) |
Home nursing service | 162 (42.2) | 35 (9.1) | 54 (14.1) | 105 (27.3) | 28 (7.3) | 384 (100) |
Perform home activities | 15 (3.9) | 30 (7.8) | 97 (25.3) | 196 (51.0) | 46 (12.0) | 384 (100) |
Monitory allowances | 263 (68.5) | 17 (4.4) | 98 (25.5) | 6 (1.6) | 0 | 384 (100) |