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Table 2 Outpatient service related characteristics of the study participant at Yekatit 12 Hospital Medical College, Addis Ababa June 2016

From: Assessment of clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia

S/n

Variables

Frequency

Percent

1

Sign and direction indicators were available to ease ways

 

Yes

163

38.6

 

No

257

61.2

2

Over all comfort of waiting area of services

 

Yes

80

19

 

No

340

81

3

Have got all ordered of prescribed drugs

 

Yes

139

33.1

 

No

281

66.9

4

Accessibility of the toilet

 

Yes

88

21

 

No

340

81

4

Cleanliness of the toilet

 

Yes

88

21

 

No

332

79

5

Privacy maintained

 

Yes

131

33.2

 

No

289

68.8

6

Interaction with doctors

 

Good

163

38.8

 

Bad

257

61.2

7

Interaction with registration card

 

Good

71

16.9

 

Bad

349

83.1

8

Interaction with nurses

 

Good

182

43.3

 

Bad

238

56.7

9

Interaction with pharmacy

 

Good

166

39.5

 

Bad

254

60.5

10

Interaction with laboratory

 

Good

120

33.5

 

Bad

238

66.5

11

Overall level of satisfaction

 

Satisfied

197

47

 

Dissatisfied

223

53