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Table 1 Distribution of sociodemographic characteristics of patient respondents by their percentage of level of satisfaction at selected hospitals in eastern part of Ethiopia, 2010

From: Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

Variables Dissatisfied Satisfied Neutral Total X2 df P-value
  No (%) No (%)   No (%)    
Gender        
 Male 28(6.7) 168( 40.1) 5 201(46.9) 1.19 1 0.28
 Female 24(5.7) 199(47.5) 5 228(54.1)
Age        
 18-27 29(6.9) 141(33.7) 5 175(40.8) 6.02 4 0.19
 28-37 9(2.1) 102(24.3) 1 112(26.1)
 38-47 8(1.9) 67(16.0) 2 77(17.9)
 48-57 3(0.7) 25(6.0) 1 29(6.8)
 ≥ 58 3(0.7) 32(7.6) 1 36(8.4)
Marital status        
 Single 15(3.6) 99(23.6) 2 116(27.0)    
 Married 37(8.8) 223(53.2) 8 268(62.5)
 Divorced 0 18(4.3) 0 18(4.2)
 Widowed 0 27(6.4) 0 27(6.3)
Educational status        
 Unable to read and write 17(4.0) 116(27.7) 4 137(31.9)    
 Able to read and write 1 (0.2) 13 (3.1) 0 14(3.3) 5.1 6 0.53
 1-4 4 (1.0) 41 (9.8) 1 46(10.7)
 5-8 10(2.4) 84 (20.0) 3 97(22.6)
 9-10 9 (2.1) 36 (8.6) 0 45(10.5)
 11-12 6 (1.4) 27 (6.4) 1 34(7.9)
 12+ 5 (1.2) 50 (11.9) 1 56(13.1)
Occupation        
 Government employee 8(1.9) 54(12.9) 0 62(14.5) 1.70 6 0.95
 Merchant 7(1.7) 46(11.0) 1 54(12.0)
 Farmer 19(4.5) 110(26.3) 5 134(31.2)
 NGO’s 1(0.2) 8(1.9) 0 9(2.1)
 Retired 4(1.0) 36(8.6) 2 42(9.8)
 Daily laborer 8(1.9) 60(14.3) 1 69(16.1)
 Student 5(1.2) 53(12.6) 1 59(13.8)
Residence        
 Urban 25 (6.0) 214 (51.0) 7 250(58.7) 2.4 1 0.12
 Rural 27(6.4) 149 (35.6) 3 179(41.3)
No. times of patients visit laboratory in this year        
 1times 11( 2.6) 59 (14.1) 3 73(17.0) 2.9 3 0.41
 2times 10 (2.4) 55( 13.1) 1 66(15.4)
 3times 25( 6.0) 222 (53) 5 252(58.7)
 More than 3 times 6 (1.4) 31(7.4) 1 38(8.9)
Selected Hospitals name        
 Bisidemo 6(1.4) 56(13.4) 0 62(14.5)    
 Jugal 18 (4.3) 77(18.4) 4 99(23.1)    
 Hiwot Fana 27(6.4) 87(20.8) 6 120(28)    
 Dil Chora 1(0.2) 147(35.1) 0 148(34.5) 36.2 3 0.00