Table 1 Sample respondent characteristics
Public (n = 987) % | Physicians (n = 1935) % | |
|---|---|---|
Gender | ||
Female | 55 | 45 |
Age | ||
<30 | 1 | 10 |
30–45 | 15 | 31 |
46–60 | 34 | 43 |
>60 | 50 | 16 |
Education | – | |
Low (lower vocational training or less) | 21 | |
Medium | 49 | |
High (higher vocational training and university) | 31 | |
Experience with complaints | ||
Did you ever present a complaint about the care provided? (formal or informal) | 14.2 | – |
Did you ever receive a complaint from a patient about the care you provided? | – | 78.1 |