Table 3 Association patients level of satisfaction with the selected variables in outpatient department of Yekatit 12 hospital medical colleges Addis Ababa, June 2016

Sex

 Male

0.8 (0.52, 1.17)*

1.2 (0.78, 1.83)

 Female

1

1

Age

 ≤ 34

0.9 (0.50, 1.66)

0.2 (0.07, 0.56)

 35–54

0.9 (0.54, 1.66)

1.2 (0.45, 3.10)

 ≥ 55

1

1

Family monthly income

 < 1500

0.9 (0.58, 1.27)

 ≥ 1500

1

Payment status

 Paying

1.9 (0.78, 4.49)*

0.4 (0.18, 1.11)

 Free

2.1 (0.85, 5.39)*

0.4 (0.14, 1.01)

 Credit

1

1

Sign and direction indicators were available to ease ways

 Yes

0.7 (0.11, 0.96)*

1.2 (1.01, 2.43)**

 No

1

Privacy maintained during consultation

 Yes

2.6 (2.11, 3.32)*

2.9 (2.33, 3.76)**

 No

1

Cleanliness of the toilet

 Yes

0.59 (0.37, 0.97)

0.79 (0.43, 0.99)**

 No

1

1

Have got all ordered of prescribed drugs

 Yes

1.3 (1.12, 1.89)*

1.9 (1.12, 2.88)**

 No

1

1

Interaction with Dr./HO

 Bad

1.6 (1.02, 3.93)*

2.8 (1.74, 4.96)

 Good

1

1

Interaction with nurse

 Bad

0.5 (0.32, 0.71)*

1.9 (1.16, 3.06)

 Good

1

1

Interaction with lab

 Bad interaction

0.8 (0.52, 1.20)*

7 (2.71, 18.11)

 Good interaction

1

1

Interaction with pharmacy

 Bad

0.8 (0.51, 1.11)*

0.6 (0.34, 0.95)

 Good

1

1

Interaction with registration

 Bad

0.2 (0.13, 0.42)*

5.3 (2.68, 5.39)**

 Good

1

1